Welcome to www.cookiiepieco.com, an Internet based e-commerce portal licensed by Cookiie Pie Co. We are a one year old brand bringing innovation and quality together to make life easy for new parents. Cookiie Pie Co makes comfortable, safe and innovative baby carriers and accessories for families with an active lifestyle who want to introduce the little addition in their family to their own lifestyle.
Our Baby carriers are not to be used as safety devices by itself. The baby carriers are to act as an assistance device in carrying babies. Caregivers are responsible for the safety of the baby when they are worn in carriers. Kindly take some time to read our Instruction booklets and the following terms and conditions to understand the terms and conditions of our company. Cookiie Pie Co and any person associated with the company at a professional capacity will not be held liable for any harm, injury or fatality that may occur due to improper use or misuse of the Cookiie products as outlined in the safety guidelines. By accessing and using the website, you agree to be bound by the Terms and Conditions set out in this notice.
These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
USE OF WEBSITE
www.cookiipieco.com is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website
PRICING AND PAYMENTS
www.cookiiepieco.com’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
www.cookiiepieco.com may make changes to any pricing, products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and www.cookiiepieco.com makes no commitment to update the materials on the Site with respect to such products and services.
By purchasing a product from www.cookiiepieco.com you are agreeing to pay any and all charges associated with the purchased product and delivery of that product outlined on this website. An agreement of sale between www.cookiiepieco.com and you the customer is only valid once payment has been made and when we receive proof of payment.
www.cookiiepieco.com will not be responsible for security breaches occurring on your electronic device (Personal Computer or other electronic device used to browse the Website)
Returns / Exchanges and Refunds
Here is our policy for Returns, exchanges and refunds. All exchanges or returns are subject to terms mentioned above.
Cookiie Pie Co has a 15 day return policy. We accept products sold from our site for direct exchange only. If you are not satisfied with the product you may exchange it for a product of equal value. The excghange is subject to below terms.
Returned product is in unused condition with the original packaging intact.
Returned product should not be washed, damaged, crushed or opened in such a way so as to affect the look and feel of a new product.
You can get in touch with us over email at email@example.com or +919820464558 to facilitate the exchange.
Product can be exchanged only once.
Products purchased on discount or seasonal sale period will not be liable for exchange.
Only products purchased from www.cookiiepieco.com can be exchanged.
Exchanges can be made uptil the 15th day of purchase. Once the returned product reaches us, we facilitate the exchange process and ship out the choice of product within a period of 7 days along with a new invoice stating the exchange.
User / you will be required to pay for the return shipping of the exchanged product from our end.
We expect the products to be returned to us in the original packaging with invoice and / or attached promotional / informational material..
We ensure our products are checked for quality at frequent stages of being created so it is unlikely that you may receive a damaged product, but in case of a flawed product reaching you, kindly reach out to us over email or our customer support number immediately so we can assist you in replacing the product. In such a situation, we will take onus of the defect and you would not be charged for the return shipping.
www.cookiiepieco.com does not have a refund policy and in exceptional situations, www.cookiiepieco.com reserves the right, at its sole discretion to decide on the same without any commitment.
Delivery and Shipping
All orders will be processed and shipped within 24-72 hours. Our working hours are 11 am – 6 pm Monday – Friday. While we try our best to process and send out all orders received on Saturdays/Sundays or a public holiday, it will only be shipped out on the next working day. Domestic shipping takes about 2- 5 days for the product to be delivered across India and for remote or interior parts, about 4-7 days. Kindly note that delivery to remote locations of India that do not come within serviceable locations of our shippers may take about 12-14 working days.
We should be able to deliver internationally within 12 – 20 days worldwide. Kindly note that customs and import duties varies for different countries and it is the responsibility of the buyer to pay for the same.
All delivery estimates are during working days and for serviceable areas. We ship via DTDC or India Post. Kindly factor any kind of delays due to public holidays, weekends and/or unserviceable areas of delivery for these shipping services.
By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from www.cookiiepieco.com or the applicable third party (if third party content is at issue).
The following terms also govern and apply to your use of the Site, and they are incorporated herein by this reference:
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.
ACCOUNTS, PASSWORDS AND SECURITY
Certain features or services offered on or through the Site may require you to open an account (including setting up a Cookiie Pie Co ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Www.cookiiepieco.com immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Www.cookiiepieco.com or any other user of or visitor to the Site due to someone else using your Www.cookiiepieco.com ID, password or account.
You may not use anyone else’s Www.cookiiepieco.com ID, password or account at any time without the express permission and consent of the holder of that Www.cookiiepieco.com ID, password or account. Www.cookiiepieco.com cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
LINKS TO OTHER SITES
This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Www.cookiiepieco.com’s control, and Www.cookiiepieco.com is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
The use of any product bought from www.cookiiepieco.com is at the purchaser’s risk. You, (the customer, purchaser, user) indemnifies and holds Www.cookiiepieco.com harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the website. www.cookiiepieco.com ensures that the website and product information is accurate and up to date.
YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. www.cookiiepieco.com EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS. (“PRODUCTS” INCLUDE TRIAL PRODUCTS.)
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, www.cookiiepieco.com MAKES NO WARRANTY:
THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
WWW.COOKIIEPIECO.COM DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. WWW.COOKIIEPIECO.COM CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. WWW.COOKIIEPIECO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WWW.COOKIIEPIECO.COM DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY WWW.COOKIIEPIECO.COM SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST WWW.COOKIIEPIECO.COM FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
Www.cookiiepieco.com reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
LIMITATION OF LIABILITY
ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHWERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.
www.cookiiepieco.com WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
In the event that a Cookiie Pie Co product is mistakenly listed at an incorrect price, www.cookiiepieco.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.cookiiepieco.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your account is charged. If your card has already been charged for the purchase and your order is cancelled, www.cookiiepieco.com shall issue a credit to your account in the amount of the incorrect price in an agreement with you, the user.
You will release, indemnify, defend and hold harmless www.cookiiepieco.com, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to www.cookiiepieco.com. When www.cookiiepieco.com is threatened with suit or sued by a third party, www.cookiiepieco.com may seek written assurances from you concerning your promise to indemnify www.cookiiepieco.com; your failure to provide such assurances may be considered by www.cookiiepieco.com to be a material breach of this Agreement. www.cookiiepieco.com will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of www.cookiiepieco.com choice at its expense. www.cookiiepieco.com will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend www.cookiiepieco.com against any claim, but you must receive www.cookiiepieco.com prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.
This Website originates from Mumbai, Maharashtra This Agreement will be governed by the laws of the State of Maharashtra without regard to its conflict of law principles to the contrary. Neither you nor www.cookiiepieco.com will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.
STATUTE OF LIMITATIONS
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
www.cookiiepieco.com reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and www.cookiiepieco.com may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, www.cookiiepieco.com reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until www.cookiiepieco.com chooses, in its sole discretion and without advance to you, to terminate it.
Domestic/International Use. www.cookiiepieco.com gives no assuarance that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. www.cookiiepieco.com may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE
TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Force Majeure. www.cookiiepieco.com will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.
Cessation of Operation. www.cookiiepieco.com may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
Effect of Waiver. The failure of www.cookiiepieco.com to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
CONTESTS RULES /LIMITATIONS
The Primary Sponsors of any contests on our FB page and/or website held by Cookiie Pie co or Cookiie Baby Carriers the contest producer and ownership remains with Cookiie Pie Co, herein also referred to as the promoter.
For your entry to qualify for consideration to any of our contests, you must meet the requirements laid down by Cookiie Pie Co and Cookiie Baby Carriers.
Cookiie Pie Co reserves sole right to accept or disqualify an applicant if all the rules of any of our contests are not adhered to.
In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of any contests, promotion or the awarding of prizes, and only where circumstances make this unavoidable, Cookiie Pie Co reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
Cookiie Pie Co reserves the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of any promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. Cookiie Pie Co will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into. Any changes to a competition or promotion on our FB page or website will be notified to entrants as soon as possible by the promoter.
The Promoter reserves the right to request valid proof of identification / information / data (as determined in its sole discretion) from the winner(s) prior to collection of the Prize. Cookiie Pie co will not be responsible for any inability of a winner to provide any information requested to qualify for collection of a prize.
Entrants who do not give correct details, follow rules of our contests or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No entries from agents, third parties, organised group or applications automatically generated by computer will be accepted. No bulk entries. Anyone using multiple accounts will be disqualified.
Winners will be selected at random and notified by private message over email or social media. The winners will be selected using an independently verified random computer process. Winners must respond within 7 days with full contact details for the prize to be delivered by registered mail. The winners must also supply their name, email address and delivery address for the prize to be fulfilled once contacted by a representative of Cookiie Pie co. The winners or a representative must be available at the delivery address to receive the delivery on the agreed date and time. Otherwise, if these criteria cannot be met, a new winner will be selected at random in a redraw within 48 hours of notifying the winner.
All Competition / promotions on our FB page and/or Website, is governed by the the law of the State of Maharashtra Jurisdiction and is subject to the exclusive jurisdiction of the courts of Mumbai, State of Maharashtra.
REVIEWS AND IMAGE SUBMISSIONS
Anything that you submit or post to www.cookiiepieco.com, Cookiie baby carriers or to Cookiie Pie co and / or send us ideas, Images, techniques, reviews, comments, and suggestions during promotopns or otherwise will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such submissions unless otherwise instructed. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments, reviews or images to www.cookiiepieco.com or its support verticals such as email / watsapp, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content unless otherwise instructed. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on the Services and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Entire Agreement. This Agreement comprises the entire agreement between you and www.cookiiepieco.com and supersedes any prior agreements pertaining to the subject matter contained herein.